As I discussed in the first part of this work item, the big chain stores moving to 100% commission and are very aggressive. Overall this is a very tense experience of shopping in these places.
The independent furniture stores, working the other side a little 'different. Many sales people here do not work on commission alone. The entire shopping experience is different and relaxed. Even if the choice is not so huge, but the whole shopping experience is close to Polandtheir colleagues. The independent shops to browse, you are truly left alone. You also get a lot of personalized service in a relaxed atmosphere. In many ways, the independents have a design center. It is not just another number to them.
The total expenditure for independent stores is much less, and can offer the same piece of furniture to a much lower cost and with different options. The purchasing power is very different for both. If the big chainsShops buy, buy container value of a type of furniture. Only then can they offer a delivery time of 3 days or less. There are no options. You want a certain bed in a different fabric? Too bad. And 'only offered in a tissue. You want another bedroom for a particular purpose. Too bad. And 'offered in one version. A chain of furniture store is a great machine that dispenses only furniture. This is true not only for large chains in New York, New Jersey, andConnecticut area, but also the rest of the country. Most independent shops that do not offer a fast delivery time. It is not possible, if you want to offer a selection of fabrics and finishes. What is the major retail chains do not realize that a particular buyer, particularly the shape of a sofa, but not the substance, as it is on. What if they also want a special fabric on the cushions? In independent furniture stores, you can actually sit down, bring in your sampleColor of the walls, and try to coordinate with the fabric on the sofa you want.
What happens if something goes wrong? What happens if the furniture is damaged during delivery? What happens when a piece of furniture needs to be repaired? Once in a while, do something that goes wrong. It is not a perfect world out there, but the big chain furniture stores to deal with problems differently than the independent furniture stores. To win once again, the big boys, you're just another number. ThusFunction. It is a colossal machine. If you find them on the phone you get an endless loop of "press one" to try to reach for them, "press two" for them, etc. Good luck trying to get a live person. If you try to call for an independent furniture store customer service is very different. You get a live person. It is not just another number to them and usually solves the problem much faster with the independents. The crew of repair is usually the same guys that usually providedeliver the furniture for the store. They know how to properly repair a particular piece to deliver, install and because the same pieces all the time. They are not commissioned an external company to make repairs.
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